Customer service is disgraceful... They take your money, supply faulty goods and then refuse to answer thew phone or reply to your emails. Do not risk using them unless you are happy to loose your money and be treated like a fool..... BEWARE !!!
Had a Radiator delivered, no paperwork, Badly scratched, had been touched up previously. No way of contacting the supplier. had to install it. Avoid this company like the plague. One star is too good for these people.
Things must have changed - I have received good customer service. I ordered a strip of lights which were mistakenly in the wrong colour. I emailed Brightlightz who sent replacement lights, followed up and sent further bits and pieces for connection.
I bought three sets of meteor shower icicle lights. I could have got them cheaper from other sources but, wrongly, I was mistaken as they are very poor. They state they are connectable. If you do connect them they give off random irritating flashes and some do not work at all. Consequently I had to order two more power supplies to run them separately. What a joke! The online contact does not work (x4 attempts). Four emails and no response. Two days of solid attempts on the phone before I got through. I did not have any confirmation email for my order or any update about delivery. These have cost me a lot of money as well as wasting my time. I have now replace the broken set with another from another source and at half the price. I will not use this company again and would caution others about using them.
Purchased a set of stainless steel LED decking lights. Plugged them in and they initially worked. They then failed. Sent photos and had good communication via email. Over a month has passed and the replacement lights have not appeared and now the emails have stopped. 52.50 down the pan. ABSOLUTELY FUMING!
Brightlightz is a UK Home Goods Store based in Coppull, North West England. Brightlightz is located at 14A, Coppull Enterprise Centre, Mill Ln, Coppull, Chorley PR7 5BW, UK.
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